Shipping policy

Last Updated: 12/23/2025

Thank you for visiting and shopping at ChillNuts. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 2-5 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

  • If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • We offer various shipping carriers (e.g., USPS, UPS, FedEx) to ensure you get the best rate and speed.

  • Delivery delays can occasionally occur. ChillNuts is not responsible for carrier delays caused by weather, holidays, or carrier volume.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.

4. Customs, Duties, and Taxes

ChillNuts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages

ChillNuts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

  • Please save all packaging materials and damaged goods before filing a claim.

    Lost Package Waiting Period: A package is officially deemed "lost" only after 1.5 months (45 days) have passed from the original shipment date.

    • We cannot assist with lost package claims, refunds, or replacements until this 45-day transit period has elapsed.

    • If your package has not arrived after 45 days, please contact us at contact@chillnuts.com so we can assist you with the next steps.

6. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contact@chillnuts.com if you believe you have provided an incorrect shipping address.

 

7. International Shipping

[Option A: If you ship globally] We currently ship worldwide. Shipping rates will be calculated at checkout based on your location and the weight of the order.

[Option B: If you only ship to USA/North America] We currently only ship to addresses within the United States and Canada.

8. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

  • Reminder: Shipping costs are non-refundable. If you return an item, you are responsible for the return shipping cost.

9. Contact Us

If you have any questions about this Shipping Policy or the status of your order, please contact us:

  • Email: contact@chillnuts.com

  • Mail/Returns Address: ChillNuts 14010 SW 140th St. Bay #5 Miami, FL 33186