Refund policy

At ChillNuts, we stand behind the quality of our components. We want you to be satisfied with your purchase. However, if you need to return an item or file a warranty claim, please review our policy below to understand how the process works.

1. Returns & Exchange Window (All sales are final)

If you received an item with clear manufacturer defects; you have 15 calendar days to return an item from the date you received it. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must provide the receipt or proof of purchase or order# in your parcel 

Note: Custom-made or special-order items are final sale and cannot be returned. 

2.  Final Sale After 15 Days

       Only purchases that have a clear manufacturer defect are eligible for an exchange within 15 days of the delivery date, subject to the terms of this policy. After the 15-day exchange window has closed, all sales are final. We do not accept returns, exchanges, or shipment of products back to us after this period.

  • Claim Process: If your component fails due to a manufacturing defect within 15 days, please contact us at: contact@chillnuts.com to initiate a warranty claim. We will repair or replace the defective unit at our discretion.

3. Shipping Costs

Please read this section carefully regarding shipping responsibilities:

  • Return Shipping: You (the customer) are responsible for paying for your own shipping costs for returning your item.

  • Non-Refundable Costs: Shipping costs are non-refundable. If you receive a refund for a returned item, the cost of the original shipping will be deducted from your refund.

  • Warranty Shipping: If you are sending an item back for a warranty claim, you are responsible for shipping the item to our facility. ChillNuts will cover the cost of shipping the replacement/repaired item back to you.

4. Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • We will calculate the refund amount (Item Price minus applicable Restocking Fee).

  • We will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Contact Us

If you have any questions on how to return your item to us, please contact us:

  • Email: contact@chillnuts.com

  • Return Address: 14010 sw 140th st, Miami FL 33186 (Bay #5)